- Item(s) must usually be returned within 30 days of delivery.
- Item(s) must be in their original condition, unworn, unsoiled, unwashed and in their original packaging. If this is not the case, the item(s) will not be accepted.
- All exchanges are final and cannot be returned for a refund or further exchange.
How to return or exchange:
- Please contact us and notify us of your order number and intended return or exchange.
- We will provide you with a returns & exchange form to fill out. This will enable us to process your request promptly.
- You will need to send us the item(s), the invoice and a completed returns & exchange form.
- We recommend sending your return or exchange using a recorded service and holding onto your tracking number. SParms cannot be held responsible for items lost in transit.
- SParms does not cover the cost of return postage, or insurance, for your refund or exchange request. We recommend using a post service with a tracking number. SParms cannot be held liable for garments that are lost or damaged in the return process.
- The postage to send your 'exchanged for' item(s) is covered by SParms.
- The return & exchange address:
10700 Norwalk Blvd,
Santa Fe Springs,
A full refund will be credited back to your credit card or Paypal account, whichever was used to make the original purchase; as long we receive your return within 30 days of delivery and your item(s) are in their original condition, unworn, unsoiled, unwashed and in their original packaging. If this is not the case, the item(s) will not be accepted.
The refund will be processed as soon as we receive your parcel, but please allow 2-5 business days for your account to be credited.
Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times.
If you have questions about returns or exchange, please contact us.